A screen recorder for customer support that turns repeat answers into reusable videos

Customer support reps, success managers, and solutions engineers answer the same questions all day: where is that setting, how do I export this, which button connects the integration. A wall of numbered text rarely lands, and screenshots go stale. Limelight is a native macOS screen recorder built for exactly this moment — record the workflow once, send the video, and let the customer watch the steps happen on screen instead of guessing from a paragraph.

The reason a Limelight walkthrough actually reduces repeat tickets is that the customer never loses the thread. The instant you hit record, it automatically zooms into the exact button you click, so there is no "wait, where did you tap?" A cursor spotlight follows your pointer and dims everything else, so the customer's eye lands on the one control that matters. When a step needs the keyboard — a shortcut, an email address, a coupon code — Limelight bakes your keystrokes right into the video, something most recorders, including Screen Studio, simply do not show. And when you need to call out a specific field, you draw a freehand annotation that renders straight into the recording. No narration required for the customer to follow along.

It is fast because you record once and reuse forever. There is no editing pass to choreograph zooms or add callouts by hand — Limelight does that automatically as you click, so a two-minute answer takes about two minutes to produce. When you are done, the built-in editor lets you trim a fumble, speed up a slow load, and export a clean mp4 you paste directly into the support ticket, drop into your help center, or attach to a canned response. Need a vertical clip for a mobile onboarding flow or social? Export 9:16 from the same recording.

Because Limelight records locally and is fully offline, nothing about your product, your customer's account, or your internal tools is ever uploaded to a server — which matters when a walkthrough shows real dashboards or account screens. It is notarized by Apple and runs natively on both Apple Silicon and Intel Macs, so it installs cleanly and records smoothly without a heavy setup. Build the video once for a common question, and every future ticket on that topic gets a clear answer in seconds instead of another round of back-and-forth.